Items must be returned within 30 days of purchase.
Fragrance Oils are non-returnable/ non-refundable.
Any item that has been opened and/or used is non-returnable and non-refundable
Damaged machines are non-returnable and/ or non-refundable.
There is a 15% restocking fee on ALL items being returned.
Return payments will be issued AFTER items have been received and reviewed for inspection by our customer service team
The customer is responsible for returning the product within the 30 day policy.
In the event of any missing, damaged, defective, or incorrect item(s) received, you should report such event to us within 5 business days of your delivery date (excluding weekends and holidays). Please reach out to us at info@chateauessence.com and our customer service team will assist you.
